Why Didn’t You Say So Earlier?

The toughest question I’ve ever faced during a performance review wasn’t asked when I was being evaluated. It was asked when I was evaluating. It came from startled and slightly disappointed direct reports. Not once, but twice; two years apart. Clearly I didn’t learn from the first experience. (more…)

Don’t Replace it, Fix it

About three months back, I received a call from a client who wanted to replace their lead agency. When asked why, I didn’t get a convincing reply. I suspected a relationship breakdown, and suggested fixing it. The client was hesitant, but was persuaded. He asked for results in six weeks. That was fourteen weeks back. (more…)